Website Support and Maintenance That Keeps You Running
Your website doesn’t stop working when the build project ends — and neither do we. Websites require ongoing attention to remain secure, performant, and effective: software updates, security patches, content changes, performance monitoring, and technical fixes all need to happen regularly to keep your site running at its best. Without proper maintenance, even a well-built website will degrade over time.
At CMS Websites, our website support and maintenance service gives you a dedicated team to handle everything your website needs after launch — so you can focus on running your business, confident that your online presence is in expert hands.
What Our Website Support and Maintenance Service Includes
CMS and Plugin Updates
We keep your CMS core, themes, and plugins updated on a regular schedule — ensuring you benefit from the latest features, performance improvements, and security patches, whilst testing updates in a staging environment first to prevent any disruption to your live site.
Security Monitoring and Incident Response
We monitor your website continuously for security vulnerabilities, malware, and suspicious activity — responding rapidly to any threats before they can affect your business or your users. In the event of a security incident, our team acts immediately to contain, investigate, and resolve the issue.
Performance Monitoring and Optimisation
We track your website’s performance metrics on an ongoing basis — monitoring page speed, uptime, Core Web Vitals scores, and server response times — and proactively address any issues before they impact your search rankings or user experience.
Content Updates and Amends
Need to update a product, change a price, add a team member, or publish a new page? Our support retainers include a monthly allocation of development and content hours, ensuring routine amends are handled quickly by people who know your website inside out.
Daily Backups and Restore Capability
We maintain daily automated backups of your website, with multiple restore points retained. In the event of any issue — technical, security-related, or accidental — we can restore your site to a previous state quickly and completely, minimising any disruption to your business.
Priority Technical Support
When something goes wrong, you need a response from people who know your website — not a ticket number. Our support clients receive prioritised access to our development team, with defined response times and a direct line to the people best placed to resolve your issue quickly.
Monthly Reporting
We provide regular maintenance reports detailing the work completed, updates applied, performance metrics, and any recommendations for ongoing improvements — giving you full visibility of the work we’re doing and the value it’s delivering.
The Results Our Support and Maintenance Delivers
A secure, up-to-date, high-performing website that you never have to worry about — and a support team that knows your site inside out, ready to act when you need them. Our maintenance clients consistently report fewer security incidents, better site performance, and the confidence that comes from knowing their website is being actively looked after.
Ready to Put Your Website in Safe Hands?
Get in touch today to discuss our website support and maintenance packages. We’ll review your current website, assess what’s needed, and propose a support plan that fits your business and your budget.
